Do you enjoy solving practical problems, helping customers, and working with products that keep businesses running?
We're looking for someone who enjoys combining customer care with hands-on product support. This isn't a traditional customer service role where you simply answer calls and forward cases. At Rex Nordic, you'll take ownership of customer issues from the first contact until the problem is solved.
Some days you'll help a customer with an order or delivery. Other days you'll troubleshoot a heater, replace a spare part, visit a dealer, or help a customer get their equipment back up and running. This is full-time permanent role after probation period.
If you enjoy variety, practical problem-solving, and working closely with customers, dealers, and colleagues, we'd like to hear from you.
Location: In our warehouse in Gerbershausen, Germany.
You would also visit our customers regularly in countries like Poland and France.
Who are we?
REX Nordic is a Global market leader in professional mobile heating, cooling, and power solutions. Founded in Finland, the company operates internationally across more than 25 countries through a strong network of subsidiaries and partners.
At REX Nordic, we combine Nordic practicality with ambitious growth. We offer employees the opportunity to work in an international and entrepreneurial environment where ideas move quickly into action, responsibilities are real, and individual contribution has visible impact.
Our continued expansion, strong market position, and AAA credit rating provide a stable foundation for long-term career growth and development. We are looking for people who want to grow together with the business and help shape the future of our industry.
What You Will Do?
Own Customer Cases
- Take ownership of customer cases from first contact until resolution.
- Communicate with customers, dealers, and colleagues by phone, email, and ticketing systems.
- Keep customers informed throughout the entire process.
- Coordinate actions between internal teams and external partners.
Hands-On Product Support
- Help customers and dealers with product operation, maintenance, and troubleshooting.
- Perform basic maintenance, inspections, and minor repairs on portable heaters and coolers.
- Replace spare parts and test products when required.
- Visit dealers and customers to provide practical product support.
Commercial &Dealer Support
- Support the sales team with customer and dealer-related topics.
- Build strong relationships with dealers and service partners.
- Help ensure service and maintenance are carried out consistently across the region.
- Support dealer communication and day-to-day cooperation.
- Support customers and sales with orders, deliveries, invoices, webshop-related questions, order changes, and other customer-related requests.
Systems & Continuous Improvement
- Work with Odoo ERP and ticketing systems.
- Document customer cases and technical findings.
- Help improve Customer Care processes, documentation, and ways of working by producing training material for internal and external use.
What You Need to Succeed?
Practical Technical Skills
You don't need to be an engineer, but you should enjoy working with mechanical equipment and solving practical problems.
You'll likely have experience from areas such as:
- Automotive or truck maintenance
- Agricultural machinery
- Construction equipment
- Workshop or service technician roles
- HVAC or industrial equipment
- Mechanical assembly or maintenance
- After-sales service or spare parts
Experience with portable heaters or cooling equipment is an advantage, but not required. We will train you fully into our products.
Experience
- Experience in customer service, product support, service coordination, or a similar customer-facing role.
- Comfortable using hand tools and performing basic maintenance and repairs.
- Ability to troubleshoot practical mechanical issues independently.
- Structured way of working with multiple customer cases at the same time.
- Experience using ERP or customer service systems is an advantage.
Languages
- Fluent German and English are required.
- Polish is considered an advantage.
- Italian, Spanish, or any other European language is considered as an advantage to support our international customer base.
What Kind of Person Fits This Role
You'll probably enjoy this role if you:
- Like understanding how machines work and aren't afraid to pick up a screwdriver.
- Enjoy helping customers and solving real-world problems.
- Take ownership instead of passing problems to someone else.
- Prefer a varied workday where every day is a little different.
- Are practical, reliable, and enjoy working as part of a team.
- Want to improve how things are done instead of simply following existing routines.
Why Join Rex Nordic?
- Be part of building a modern Customer Care organization where ownership comes first.
- Work with premium products trusted across Europe.
- Play an important role in supporting our dealers and customers.
- Join a growing international company where your ideas and initiative matter.
- Work in a low-hierarchy environment where decisions are made quickly and people help each other succeed.